Thursday, October 11, 2012

10 Countries with Best Banking Experience





Do you visit banks? Though there are many banks around you but you may choose one among them which provides you both quick services and high level of satisfaction. All over world, banks recorded an average of 65 percent in terms of customer satisfaction, according to the 2012 Retail Banking Voice of the Customer Survey, Capgemini. 

Based the survey the top 10 countries with best banking experience are reported by Yahoo.com















Turkey


Turkey is listed number 10 on the customer experience index with 74.6 percent. As of May 2012, there are 48 banks in total, out of which 31 are deposit bank, 13 are development and investment bank and 4 are participation banks.















Germany


Germany is listed number 9 on the customer experience index with 74.6 percent. The German banking system relies on three pillars: the public banks, the cooperative banks, and the purely private banks. Germany’s private bank, the Deutsche Bank, is a leading global investment bank.

















South Africa


South Africa is at number 8 on the customer experience index with 74.9 percent.The four largest banks in South Africa are Absa Bank, First National Bank, Ned bank and Standard Bank. Banking services in South Africa are as sophisticated as those in the USA and Europe. There are ATMs in cities and towns; the country has also introduced cell-phone banking which is aimed to help the poorest in the most remote areas to take advantage of banking facilities.















Czech Republic


Czech Republic is at number 7 on the customer experience index reading 74.7 percent. The banking sector in the country is a performing and profitable business, playing a key role in the development of the Czech economy. During the global financial and economic crisis of 2008-2009, it demonstrated a high degree of stability along with significant levels of innovation and development of banking services.


















United Kingdom


United Kingdom is listed number 6 on the customer experience index with 75.2 percent. Banking in U.K can be considered to have started in the Kingdom of England during the 17th century. The first activity recognized as banking was by goldsmiths who, after the disbanding of English monasteries by Henry VIII, began to accumulate significant stocks of gold.















Norway


Norway is listed number 5 and was the Western European leader with a 76.2 percent. For opening a bank account, a Norwegian would be required to have a Norwegian national identity number or a D-number, depending on his residency status. On the other hand a non-Norwegian shall be asked to present his passport before opening account. More and more banking in Norway is moving online. But online banking can be challenging if you don’t speak Norwegian, as banks don’t have English-language versions of the protected areas of their websites.


















Australia


Australia is listed number 4 on the customer experience index with a positive response of 76.5 percent. The banking sector in Australia includes of a number of banks licensed under the Banking Act 1959, foreign banks licensed to operate through a branch in Australia, and Australian-incorporated foreign bank subsidiaries. The banking system is competitive, liquid and well developed.















India


India is listed number 3 on the customer experience index with 77 percent of positive response. State Bank of India is the oldest and the largest bank of India, even though the name was not the same as today rather was "The Bank of Bengal which started its operations in Calcutta in June, 1806. The first fully Indian owned bank was the Allahabad Bank, which was established in 1865. By the 1900s, the market expanded with the establishment of private banks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai. The Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935.


















United States


United States is listed second with a customer experience index of 79 percent. However, banks in North America had the most success in customer satisfaction, at 80 percent. Banking in the U.S is regulated by both the federal and state governments. As on December 31, 2011, the five largest banks in the United States were JPMorgan Chase, Bank of America, Citigroup, Wells Fargo, and Goldman Sachs.















Canada


Canada’s banks top the list on the customer experience index at 79.3 percent. Canada leads all countries with the highest levels of positive customer experience by increasing its satisfaction level to 82 percent. Banking in Canada is widely considered the most efficient and safest banking system in the world, ranking as the world's soundest banking system for the last three years according to reports by the World Economic Forum.

India: World's Most Depressed Nation








Siliconindia :Wednesday, 10 October 2012, 16:52 IST  






 A healthy mind is a boon, and it can be only understood by those who suffer from an unquiet mind or a mind which needs professional attention. On the World Mental Health Day this year the World Federation for Mental Health has chosen depression as its theme. As per the survey more than 350 million people are affected by depression of all ages and men and women from all backgrounds. Despite effective treatment available for depression, less than half affected receive the treatment worldwide. As per the World Health Organization, on the world’s scale Indians are the most depressed.

Depression is categorized by the range of its episodes in three types- mild, moderate or severe. The study also revealed that around 9 percent of Indians are reported to have extended term of depression in their lifespan and 36 percent suffer from major depressive episode (MDE).

The MDE is described by sadness, feelings of guilt or low self-worth, disturbed sleep or appetite, loss of interest or pleasure, low energy and poor concentration in addition to feeling depressed.

Depression is ranked fourth as the foremost cause for disability worldwide by WHO.

Speculations have been made that by 2020, depression will be the second leading cause of world disability and by 2030 is expected to contribute to the largest disease bulk.

In India the average age for depression is 31.9 years, whereas in the U.S. and China it is 22.7 years and 18.8 years respectively. An average age of depression that occurs in an individual in France is 28.4 years and in Germany it is 27.6 years.

One out of 10 people worldwide suffer from major depression and almost one out of five persons experience depression in a lifetime, informs the World Psychiatric Association.

Depressive symptoms start at a young age and could be persistent, without medical attention. The nation with high number of individuals inflicted with MDE were the ones earning higher income, is 28.1 percent, than with ones with low or middle income scale nations, is 19.8 percent. The members of WHO were called for a recent assembly to take effective measures to control depression.

Most severe depression can lead to suicide if one avoids medical care. In mild cases it can be treated without medication, with therapy. Whereas, in moderated and severe cases medical attention is needed as it declines the suicide rate.

Research has shown that depression is a more critical condition than asthma, diabetes and arthritis. People suffering from depression keep on suffering and it may prove fatal as it interferes with their day to day life, as one stops taking interest in work, studies, sleep and other activities, as said by Lancet study

Depression can be tackled with reliable diagnoses and non specialist treatments, which can be a part of primary health care, say experts. Specialists care is a must for complex or severe conditions, also for those who have not responded to the first level of treatment.

The Government of India has drafted a new health bill for the mentally ill which allows the patients the right to choose the type of treatment they need. It has proposed the ban on electro convulsive treatment (ECT) or electric shock therapy for minors and its use is recommended rarely, in severe cases.

The world is becoming a hard place to survive with economic meltdowns and lay off; the pressure it causes on mankind has made depression and other mental disorders prevalent. The first step to fight this threat is by increasing awareness and understanding. Most importantly the taint that depression carries when someone admits to suffering from it needs to be erased. It has to be seen as any other illness that can be dealt with, only with such an approach we can put a lid on depression. WHO has put depression on top priority and is covered it under its Mental Health Gap Action Programme, which will increase the medical attention around the world.

ICICI, ING Vysya Bank fined by RBI on KYC lapses




RBI had issued show cause notices to both the banks and imposed the penalties after considering the written and oral responses by them. Photo: Ramesh Pathania/Mint

ING Vysya has been fined Rs 55 lakh and ICICI Rs 30 lakh

 Live Mint : Joel Rebello :Oct 09 2012. 08 28 PM IST


 The Reserve Bank of India (RBI) on Tuesday said it has penalised private sector ICICI Bank Ltd and ING Vysya Bank Ltd for failure to follow the central bank’s norms on the know your customer (KYC) procedure, anti-money laundering standards and combating financing of terrorism.
ING Vysya has been fined Rs 55 lakh and ICICI Rs 30 lakh, RBI said on its website.
The levies were for “failure to obtain adequate documents for opening accounts, failure to carry out sufficient customer identification procedures, failure to examine control structure of entities, failure to ascertain the identification of natural persons behind entities, failure to carry out effective enhanced due diligence, failure to carry out appropriate risk categorisation and delay in filing the suspicious transaction reports,” RBI said.
RBI had issued show cause notices to these banks and imposed the penalties after considering the written and oral responses by the banks. The ICICI spokesperson could not be reached for comment. The ING spokesperson said he had not seen the directive

Mukesh Ambani richest Indian with personal wealth of $19.3 bn






PTI : October 10, 2012, 19:32

New Delhi: Energy tycoon and Reliance Industries Chairman Mukesh Ambani is the country's richest man with a personal fortune of USD 19.3 billion, says a report.

According to China-based research firm Hurun's inaugural India Rich List, Ambani is followed by the London-based steel baron L N Mittal who has a wealth of USD 16.9 billion.

Among others in the top 10 are: Wipro's Azim Premji (, USD 12.3 billion), Dilip Shanghvi of Sun Pharmaceuticals (USD 8.5 billion), Pallonji Mistry of Shapoorji Pallonji & Co (USD 7.9 billion), Shashi & Ravi Ruia (Essar Energy, USD 7.2 billion) and Adi Godrej (Godrej Group, USD 6.9 billion).

The other four who make the list of top 10 billionaires are Kushal Pal Singh (DLF, USD 6.3 billion), Kumara Mangalam Birla (Grasim Industries, USD 5.8 billion), Shiv Nadar (HCL Technology, USD 5.7 billion) and Sunil Mittal (Bharti Airtel, USD 5.7 billion).

Men dominate the list with just 5 percent of the list occupied by women.

Among the five richest Indian women, Savitri Jindal has emerged as India's richest woman with a personal fortune of USD 5.6 billion. She is followed by Indu Jain (Bennett Coleman, 1.7 billion dollars), Anu Aga (Thermax, 690 million dollars), Kiran Mazumdar-Shaw (Biocon, 600 million dollars) and Shobhana Bhartia (Hindustan Times, 490 million dollars).

"The stories of the people on the Hurun India Rich List tell the story of business in modern India," Hurun Report Chairman and Chief Researcher Rupert Hoogewerf said, adding that "12 percent depreciation of rupee against the US dollar negated the appreciation in India's stock markets."

Among the rich whose wealth was adversely affected in 2012 were Mukesh Ambani, L N Mittal, Shashi Ruia and Ravi Ruia, Kumara Mangalam Birla's flagship company Hindalco and telecom tycoon Sunil Mittal.

Those whose fortunes were on the upswing this year included Azim Premji, Pharma King Dilip Shanghvi (Sun Pharma), construction tycoon Pallonji Mistry and technology entrepreneur Shiv Nadar (HCL).

Interestingly, 62 percent of the individuals in the Hurun India Rich List are self-made and Kiran Mazumdar-Shaw is the only self-made woman in the list.

The list is a snapshot of wealth as on September 22, at an exchange rate of Rs 54 per dollar.

City-wise, Mumbai is home to 36 of India's Richest 100, followed by Delhi and Bengaluru with 22 and 15, respectively. Also, five of the Top 100 are based outside of India and they are led by L N Mittal in London.

The youngest person on the list is Shivinder Mohan Singh at 37 years old while the oldest, Keshub Mahindra, is 89 years old. The average age of the Top 100 is 62 years while the average age of the Top 10 is 65 years. 

Google rolls out free SMS service via Gmail in India

Google rolls out free SMS service via Gmail in India

Zeenews : Thursday, October 11, 2012, 09:51

New Delhi: Here is some good news for all those in India who love to chat. Internet search giant Google has rolled out a free SMS chat service for its Gmail and paid email service Google Apps customers in India. 

With the introduction of this new service, users will be allowed to send text messages or SMSes to mobile phones using Gmail chat. Google initially provides a user with a free SMS credit of 50 messages. This credit is increased by five every time someone responds to the text message by sending a return message. 

According to the company’s website, when the SMS credit limit slashes down to zero, one credit will increase automatically after 24 hours. 

In India, this feature is available with nearly eight cellular operators except Airtel, including Vodafone, Reliance, MTS, Tata, Idea and Aircel. 

This feature was launched for Indian users on October 10. 

Tuesday, October 9, 2012

Bharti Walmart venture



B S : Nivedita Mookerji / New Delhi Oct 09, 2012, 00:15 IST





With Sam Walton’s brainchild Walmart about to enter India, many questions surrounding its size and proliferation are doing the rounds. 

What format will the stores assume?

 How big will they be and will the company stick with Bharti for this venture as well?

Many of the answers to these kinds of questions will be definitively laid out as the months go by and clarity emerges on how exactly the $447-billion retail behemoth plans to set up shop here. However, much of the writing is already on the wall.

 For instance, if you are looking forward to a large-format hypermarket store measuring 100,000 to 250,000 sq ft, complete with garden centres, pet shops, a pharmacy, and the rest of it, the world’s largest retail chain is sure to disappoint.


Multiple formats

According to Raj Jain, president of Walmart India, large-format stores are not an option as far as the Indian market is concerned. He cites the dearth of space and steep real estate prices in the country as reasons for rolling out smaller stores — anywhere between 10,000 and 50,000 sq ft. “Maximising the space productivity is going to be key to running a successful business. So, our formats will be invariably smaller than what is available internationally.”
WALMART’S UNIVERSE
Global revenues$ 447 billion
Employees2.2 million
Store locations8,970
Countries15
OwnersThe Walton family
Listed onNYSE
Brand names62 different ones across the world
Store formatsSupercentres, discount stores, Walmart neighbourhood markets


There may be multiple formats too, to serve the large cities that have complexities in real estate and licence permit issues. The formats might include neighbourhood stores and compact hypermarkets (or supermarkets), among others. Neighbourhood stores are typically around 3,000 to 4,000 sq ft in size and the compact hypermarket outlets measure anything between 40,000 and 50,000 sq ft.

Walmart’s change in its store format strategy for the India market is also linked to the policy on foreign direct investment in retail that allows chains to only open stores in towns that have a population of a million- plus. Since these will be large, urban towns, availability of real estate is an issue.

Foreign goodies

Possibly the most controversial of issues surrounding Walmart’s entry is the nature of the goods it sells. Opposition parties led by the Bharatiya Janata Party (BJP), continue to raise a storm over Walmart filling its shelves with Chinese products. BJP leader Rajnath Singh said the decision on FDI in retail would harm the country because multinational companies like Walmart are buying 80 per cent of their goods from countries like China. “India will become a dumping ground for Chinese goods.”

This is a misconception that both Walmart and Bharti are trying hard to dispel. Rajan Bharti Mittal, vice-chairman and managing director of Bharti Enterprises, the company waiting to sign a retail JV pact with Walmart, retorted by saying, “Whether it’s in Brazil or Mexico, Walmart sources locally”.

 The business of import just does not work, pointed out an industry analyst. In India , the venture plans to source 90 to 95 per cent of the products locally. The only foreign stuff that could be sold at Walmart India would include some toys, appliances, olive oil etc. As for food items, around 98 per cent of the total is likely to be sourced from India. In India, the average invoice is likely to be low and number of transactions higher, thereby pushing up the staff strength.

The Walton family-owned retail giant from Bentonville, US, wants to offer its trademark “everyday low prices” in India. “It is all about not running promotions all the time and enticing customers to spend more money on items that are on promotion, but to let them buy whatever is on their shopping list at the best price,” Jain had said in a recent interview to Business Standard. Replying to a question, he pointed out that the no-questions-asked ‘return policy’ of Walmart would be replicated in India as well.

Whom to partner with

Whether the Walmart venture will get to brandish its name will depend to some extent on whom it partners with. The American chain has kept its cards close to the chest, though Jain calls Bharti Enterprises Walmart’s “natural partner”. After all, the two have been together in a 50-50 JV for cash-and-carry (wholesale business) for five years. Walmart also supports Bharti Retail’s Easyday stores with back-end infrastructure support. But, ask Jain if Walmart would tie the knot with Bharti, and he’s non-committal.

“All I would like to say is that we have had a great relationship with Bharti over the past five years. They are our natural partners in India. We would obviously like to explore that,” said Jain. “But, let’s see,” he adds. Jain didn’t deny there was room for talks with other potential partners either. According to him, “It all boils down to policy clarity in terms of what kind of partners and partnerships we need.”


Easyday, the new Walmart?

If Walmart and Bharti get together in the venture’s front-end, there could be at least half a dozen issues that need to be untangled. The brand name is one, and it is not the most significant by any account. Mittal pointed out that the Easyday brand name could be retained as it had established itself in the country already. There are around 200 Easyday stores in India. “Walmart is not in the habit of insisting on its brand name,” pointed out Mittal. In the UK, Walmart stores are called ‘Asda’, in Mexico ‘Walmex’, and ‘Seiyu’ in Japan. Walmart has 62 brands across the world.

A slightly trickier issue is that of equity holding by the partners. Jain clearly indicated that Walmart would like to go for whatever was allowed, adding that “we are legally permitted to have 51 per cent in the venture.” Mittal, on the other hand, is of the view that if there could be a 50-50 JV in cash-and-carry despite 100 per cent FDI being allowed in that business, a 50-50 partnership was a possibility even in front-end retail with Walmart.

Walmart’s India terrain
  • Signed a 50-50 JV with Bharti Walmart in 2007 for cash-and-carry and back-end infrastructure
  • Opened first cash-and-carry outlet in India in 2009, and now has 17 of them in the country
  • Walmart refers to Bharti as its natural partner, but is yet to take a final call on retail partnership
Bharti Retail’s Easyday map
  • Of the 195 easyday outlets, 47 are located in states (UP, Chhattisgarh, Karnataka, MP, and HP), which are against foreign investment in multi-brand retail.
  • Another 69 are in Punjab, being ruled by the Akali Dal-BJP combine. Punjab is yet to arrive at a decision on whether or not to allow multi-brand FDI, but it is likely to say ‘yes’ sometime soon.
  • Easyday operates in more than 100 cities of India, many of which have a population of over 1 million.
How states/Union Territories view Walmart’s entry
  • The states/UTs which are favouring FDI include Delhi, Assam, Maharashtra, Andhra, Rajasthan, Uttarakhand, Haryana, Manipur, Daman & Diu and Dadra and Nagar Haveli. J&K is also endorsing it.
  • Those opposing the move are Bihar, Karnataka, Kerala, Madhya Pradesh, Tripura, Odisha and West Bengal, among others
Roadblocks


The real hurdle for the Walmart-Bharti JV, however, could be the retail policy conditions that stipulate that states have a free hand in deciding where foreign chains will be allowed, with only a certain number of cities with a population of a million-plus permitted to have such stores. Since the 200-odd Easyday stores are already spread across the country, getting the math right on FDI — for only the friendly states and permitted cities — could well be a challenge. “Clearly, a pan-India approach would have been much better than a state-wise one. But you have to make a beginning,” says Jain.

Also problematic are the investment conditions — bringing in at least $100 million FDI and spending 50 per cent of that on the back-end within three years of the FDI induction. The interpretation is that the foreign investor must bring fresh funds, and therefore tying up with a running Indian chain could pose a problem. “My understanding of the policy is that the investment of a $100-million FDI will have to go into new stores and new back-end infrastructure. And that’s what we intend to do,” says Walmart’s Jain.

Assuming that Bharti and Walmart do ink a pact for retail, will there be a rejig of the cash-and-carry business? While pointing out that Walmart will continue to stay committed to the cash-and-carry business, Jain said, “Over the next 60 days, we will determine what our relationship with Bharti will be like, whether there will be any rejig of the cash-and-carry equity structure or not.”
Another option?

Due to policy roadblocks, it’s possible that Walmart chooses the bigamous route — stay married to Bharti for cash-and-carry, while opting for a different partner for front-end retail. It’s not strange to switch partners. In fact, Bharti was in advanced talks with UK’s Tesco for a retail JV and finally threw a surprise by coming together with Walmart. Tesco later joined hands with the Tatas for the back-end. Even French chain Carrefour was believed to be in serious talks with Kishore Biyani’s Future group, but left it midway. For the cash-and-carry venture, Carrefour went on its own, unlike Walmart, which showed commitment through its engagement with Bharti in a business which need not have any Indian partner
.
Even so, a source pointed out that there are no obvious signs of a break-up between Walmart and Bharti at this point, and there might not be one eventually. “Bharti has proven useful in the process culminating into FDI in retail. That gives them strength on the negotiating table,” the source said. At the same time, “Aces have moved from Bharti’s hand to Walmart’s, now that FDI has been allowed,” he added. So, it’s a case of trying to negotiate the best deal in a complicated policy environment.

Arvind Singhal, chairman of Technopak Advisors, however, asks, “If not Bharti, then who? I don’t think they would look at any other partner. They have been with each other for five years and have an understanding.” A top representative of an accounting firm, who did not want to be named, argues, “There’s no big case for another partner.” But, he adds, “Who knows what happens inside the boardroom?”