Thursday, April 22, 2010

NPAs of public sector banks rise in March-Dec '09

Source:Business Line 22 April 2010
Finance Ministry blames it on economic recession, monsoon woes.

Our Bureau
New Delhi, April 21
Net non-performing assets (NPAs) of public sector banks grew 23 per cent between March and December last year, as global economic downturn and drought conditions in the country affected asset quality.
Except a few banks, all the public sector banks (PSBs) had shown rising NPAs consecutively in the last three years, said a report of the Parliamentary Standing Committee on Finance tabled recently in the Lok Sabha.
PSBs have reported an increase in net NPA to Rs 25,610 crore as at end December 2009 from Rs 20,801 crore in end March 2009. Net NPAs of PSBs stood at Rs 18,009 crore as at end March 2008.
Climbs down
Private sector banks' net NPA declined to Rs 6,972 crore at end December 2009 from Rs 7,305 crore in end March 2009. Net NPAs of private sector banks stood at Rs 5,632 crore in end March 2008.
The Finance Ministry has attributed the rise in NPAs of the banks during 2008-09 to slippage of accounts in various sectors, mainly due to the global economic recession and the vagaries of monsoon affecting agricultural loans.
In his deposition to the committee, the Secretary, Department of Financial Services, said that “Rs 25,000 crore (Net NPA) is because of the fact that there are stressed assets and economic downturn was there”.
The Finance Ministry official noted that the Gross NPAs and the Net NPAs have been coming down. “We are including NPAs as one of the aspects that is looked into very seriously. Each bank board has to look into these assets, which are going bad, and see that what better monitoring can be done to see that these accounts are nursed and brought back to proper health,” the official said.
krsrivats@thehindu.co.in

Dhanlaxmi Bank join hands with UTI Mutual Fund

Source:Business line,22 April 2010


MUMBAI: Private sector Dhanlaxmi Bank has entered into an alliance with UTI Mutual Fund (UTI MF) to offer a bouquet of UTI MF’s schemes to its customers.
“This alliance with UTI MF will help us provide quality funds to our customers and thereby provide more choices and opportunities for financial planning,” the Dhanlaxmi Bank Head-Broking and Distribution, Mr D.A. Dhananjaya, said in a statement.
The UTI Asset Management Company (AMC) Chief Marketing Officer, Mr Jaideep Bhattacharya, said: “The tie-up will enable UTI MF to offer its comprehensive range of mutual fund products to a wider segment of the society.”
Dhanlaxmi Bank already has distribution agreements with ICICI Prudential Mutual Fund and Kotak Mahindra MF, the statement said. — PTI

Saturday, April 10, 2010

SEBI bans 14 Insurance Companies for selling ULIPS- Order

 
 Source: SEBI Order dated April 9,2010


WTM/ PS /IMD/06/APR/2010
BEFORE THE SECURITIES AND EXCHANGE BOARD OF INDIA
CORAM: PRASHANT SARAN, WHOLE TIME MEMBER
ORDER
DIRECTIONS UNDER SECTIONS 11 and 11B OF THE SECURITIES AND
EXCHANGE BOARD OF INDIA ACT, 1992 READ WITH SECTION 12(1B)
THEREOF.
1. It has been noticed that the following entities have launched several Unit Linked
Insurance Products (ULIPs) :-
a. Aegon Religare Life Insurance Company Limited
b. Aviva Life Insurance Company India Limited
c. Bajaj Allianz Life Insurance Company Limited
d. Bharti AXA Life Insurance Company Limited
e. Birla Sun Life Insurance Company Limited
f. HDFC Standard Life Insurance Company Limited
g. ICICI Prudential Life Insurance Company Limited
h. ING Vyasa Life Insurance Company Limited
i. Kotak Mahindra Old Mutual Life Insurance Limited
j. Max New York Life Insurance Co. Limited
k. Metlife India Insurance Company Limited
l. Reliance Life Insurance Company Limited
m. SBI Life Insurance Company Limited
n. TATA AIG Life Insurance Company Limited
2. Since, the ULIPs launched by the abovesaid entities were prima facie found to be
akin to the mutual fund schemes and were launched without obtaining registration
from the Securities and Exchange Board of India (hereinafter referred to as “SEBI”)
2
under the Securities and Exchange Board of India Act, 1992 (hereinafter referred to
as “the SEBI Act”) and the regulations made thereunder, notices were issued to these
entities on January 15, 2010 (except in case of HDFC Standard Life Insurance
Company Limited where the notice was issued on December 14, 2009). SEBI had
sought replies from the said entities as to how the ULIPs were launched without
obtaining the requisite certificate of registration from SEBI and why appropriate
action should not be taken against them under the provisions of the SEBI Act.
3. The entities replied to the aforementioned notices, inter alia, stating that:
a. sub-section (2) and (3) of section 11AA of the SEBI Act provide for conditions
for any scheme or arrangement to be classified as collective investment schemes
and exceptions to the sub-section (2) of section 11AA of the SEBI Act, 1992
respectively.
b. section 11AA (3) excludes contracts of insurance under the Insurance Act, 1938
from the purview of collective investment schemes.
c. ULIP is a life insurance product and not covered under the definition of
“securities” under the Securities Contracts (Regulation) Act, 1956.
d. the predominant feature of a ULIP is insurance cover which is dependent on
human life and the mere existence of an additional investment feature cannot
convert a ULIP into a mutual fund.
e. ULIPs have a mandatory insurance cover which forms a vital and inseparable part
of every ULIP.
f. unlike mutual fund schemes, the linked products are interlinked with the life of
the policy holder.
g. under a ULIP units are only notionally allocated and not physically issued and the
units are created for the purpose of determining the benefits payable under the
policy and are not owned by the policyholder.
h. under a ULIP only the risk on the investment portion lies with the policyholder
while the risk on the life insurance portion vests with the insurer.
i. mutual fund units can be transferred or traded freely whereas the rights and
benefits under ULIPs are transferable or assignable only for limited purpose.
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j. Unlike a mutual fund, a ULIP is not established in the form of a trust. The fund is
held by the insurance company itself as required under the Insurance Act.
Ancillary features such as fund management, fund management charges etc., are
alone not sufficient to convert a life insurance product into a mutual fund scheme.
k. A ULIP is an insurance contract falling within the ambit of life insurance
business. “Life Insurance business” is defined under Section 2(11) of the
Insurance Act, 1938 inter alia to mean the ‘business of effecting contracts of
insurance upon human life’ or ‘the happening of any contingency dependent on
human life’. The said definition indicates that the policy is dependent on the
happening or the non-happening of an event linked to human life.
l. ULIPs fall under the definition of Life Insurance products. Unit Linked Life
Insurance Business is defined in IRDA (Investment) Regulations, 2000.
Regulation 3(3) states “every insurer shall invest and at all times keep invested
his segregated fund of units linked life insurance business as per pattern of
investment offered to and approved by the policy holders….”
m. “Linked business” is defined in IRDA (Registration of Companies) Regulations,
2000 which means life insurance contracts or health insurance contracts under
which benefits are wholly or partly to be determined by reference to the
underlying assets or any approved index.
n. the product was launched after following appropriate procedures and obtaining
unique identification number from IRDA, which is the regulator in case of life
insurance products. Thus, there was no need to obtain requisite certificate of
registration from SEBI.
4. Before considering the issues involved in the matter, I refer to the relevant provision
of the SEBI Act. Section 12(1B) of the SEBI Act provides as under:
“No person shall sponsor or cause to be sponsored or carry on or caused to be
carried on any venture capital funds or collective investment schemes including
mutual funds, unless he obtains a certificate of registration from the Board in
accordance with the regulations.”
4
5. I have carefully considered the replies of each of the entities, product brochures of
various ULIPs offered by them and the relevant material available on record. Since
the subject matter in the notices issued to the entities is identical and their replies are
substantially similar, I proceed to deal with issues involved in the matter by way of a
common order. Some of the entities have also sought an opportunity of personal
hearing. I note that each entity has been served with separate notices and each of them
has availed of the opportunity of making its written submissions. Therefore, under
facts and circumstances of the case, I do not consider necessary to give an
opportunity of personal hearing to the entities in the matter.
6. The question that arises for my consideration is whether ULIPs offered by the said
entities are a combination of investment and insurance and if so whether the
investment components are in the nature of mutual funds which can only be
offered/launched after obtaining registration from SEBI under section 12(1B) of the
SEBI Act?
7. From the examination of the product documents of such ULIPs, it is noted that in
addition to the insurance component, the ULIPs also have inter alia the following
characteristics –
a. the product is unit linked and money is raised from public through sale of units
to them.
b. the investment risk in chosen investment portfolio is borne by investors.
c. upon untimely death before the expiration date of the policy the policy holder
will be paid either the NAV (Unitized Fund Value) or the sum assured
whichever is higher.
d. upon survival at the maturity of the policy, the policy holder will be paid the
NAV (Unitized Fund value) of the investments.
e. premium will be used to allocate units in the fund chosen by the investor.
f. the product has characteristics such as fund management, fund management
charges, switch and partial withdrawal options.
5
8. It is observed that the various ULIPs launched/offered by these entities offer
investment options with varying degrees of exposure to equity and debt. It is also
noted that in their product brochure for ULIPs, the entities have under the heading
“risks of investments”, inter alia, disclosed and declared that:
a. unit linked life insurance products are different from traditional insurance
products and are subject to risk factors.
b. the premium paid in unit linked life insurance policies are subject to investment
risks associated with capital markets and the unit price of the units may go up or
down based on the performance of the fund and factors influencing the capital
market and the insured/policyholder is responsible for his/her decisions.
9. From the above, I find that the attributes of the ULIPs launched/offered by these
entities are different from the traditional insurance products and they are a
combination of insurance and investment. The attributes of the investment component
of ULIPs launched by these entities are akin to the characteristics of mutual funds
which issue units to the investors and provide exit at net asset value of the underlying
portfolio. The investment component of ULIPs is subject to investment risks
associated with securities markets which are entirely borne by the investors. I also
find that the entities by their own admission have stated that there are two
components of ULIPs - an insurance component where the risk on the life insurance
portion vests with the insurer and the investment component where the risk lies with
the investor. This establishes conclusively that ULIPs are a combination product and
the investment component need to be registered with and regulated by SEBI.
10. Now I proceed to deal with the specific contentions raised by the aforesaid entities.
11. Some of the entities have pleaded that the regulations issued by IRDA are special
laws for ULIPs and SEBI cannot apply the general laws applicable to tradeable
securities such as collective investment schemes or mutual funds to ULIPs. In this
regard, I find that in terms of section 11(1) of the SEBI Act one of the duties of SEBI
is to protect the interests of the investors in securities and to promote the development
6
of, and to regulate, the securities market by such measures as it thinks fit. Section
11(2) of the SEBI Act enumerates certain illustrative measures which can be taken by
SEBI without prejudice to the provision of sub-section (1). One such measure is
registering and regulating the working of collective investment schemes including
mutual funds. To carry out the purposes of sections 11 and 12(1B), SEBI has framed
various regulations including the Securities and Exchange Board of India (Mutual
Funds) Regulations, 1996 and the Securities and Exchange Board of India (Collective
Investment Scheme) Regulations, 1999. The SEBI Act and the regulations made
thereunder are also special laws made/laid before the Parliament and any investment
product or investment contract having any characteristic of securities or exposing
investors to securities market risks is under the jurisdiction of SEBI under the SEBI
Act.
12. It is also contended that a mutual fund is a fund established in the form of a trust for
raising money through the sale of units through the public and established under one
or more schemes for investing in securities. I find that in terms of section 12(1B) of
the SEBI Act “no person” can sponsor or cause to be sponsored a collective
investment scheme including a mutual fund unless he has been registered with SEBI
under the SEBI Act. I note that the emphasis is on the prior registration with SEBI
under the SEBI Act, notwithstanding who that person is. Therefore, an entity which is
not established in the form of a trust cannot launch or offer an investment product in
the nature of mutual fund without being registered with SEBI. The structure of the
entity is immaterial for compliance of section 12(1B) of the SEBI Act. For seeking
registration such person has to establish a trust for launching mutual fund schemes.
Thus, the “trust” structure is not a condition for compliance of section 12(1B) of the
SEBI Act though it is a requirement for getting registered as a mutual fund.
13. It is also contended by the said entities that ULIPs are predominantly life insurance
products having an investment component. In my opinion, if in a combination product
there is an investment component, in any proportion, exposing investors to risks of
7
securities market products, it can be issued only after obtaining registration from
SEBI and compliance of the applicable laws with respect to such component.
14. The entities have contended that the predominant feature of a ULIP is insurance cover
which is dependent on human life and the mere existence of an additional investment
feature cannot convert a ULIP into a mutual fund. Further, it has been said that ULIPs
have a mandatory insurance cover which forms a vital and inseparable part of every
ULIP. In this regard I note from one of the products offered by one of the entities that
for a sum assured of Rs. 15,00,000/- an annual premium of Rs. 1,50,000/- is collected
for 10 years. The premium allocated for insurance out of this is Rs. 7500/- in the first
year and Rs. 3000/- in subsequent years. (The annual premium for a term plan for 10
years for an identical sum assured for an identical life assured by the same company
is Rs. 3,342/-) Here, the insurance component is 2% of the premium paid. The
products offered by other entities also follow a broadly similar pattern. Thus, the
argument that insurance is both predominant and inseparable in a ULIP fails.
15. Some of the entities have contended that even if the ULIP is construed to be a mutual
fund the existing mutual fund regulations lay down terms and conditions which
cannot be complied with by life insurance companies while issuing ULIPs. Further, if
SEBI can regulate ULIPs, the SEBI Regulations as they currently stand cannot be
applied to the unique features of ULIP and since SEBI has not provided any guidance
for insurance companies, they cannot be penalized for any non compliance. I find it
unacceptable and untenable that having admitted ULIP as combination product with
an investment component, the issuers expect that they be allowed not to comply with
the existing Mutual Fund Regulations. The substance and spirit of SEBI Act and
regulations framed thereunder makes an over arching emphasis on investor
protection. It is imperative and incumbent upon every entity to comply with the
regulations. In my view, such products attract the SEBI Regulations and the entities
must seek registration from SEBI for launching such products. The existing
regulations have detailed scheme and procedure for registration and regulation of
8
mutual funds. Framing of special regulations for ULIPs under section 12 (1B) is not a
pre-requisite for compliance of said section.
16. It is noted that in some of its ULIPs, the entities offer the investors the guarantee to
encash the units at maturity at the highest unit price achieved by the fund over the
term of the policy. This reinforces that the ULIPs launched/offered by these entities
are a combination of insurance and investment. From the examination of the product
documents of the ULIPs and the investment options offered therein by the entities it is
noted that:
a. the contributions or payments made by the investor are pooled;
b. the contributions or payments are made to such ULIPs by the investor with a view
to receive profits, income;
c. the investment made by the investor in the ULIPs is managed on behalf of the
investor;
d. the investor do not have day to day control over the management and operation of
the ULIPs.
The aforementioned attributes are those of a collective investment scheme and also of
the mutual funds.
17. It is contended that section 11AA (3) of the SEBI Act excludes ‘contracts of
insurance’ from the purview of a collective investment scheme as enumerated under
section 11AA (2) of the SEBI Act. From the perusal of the product brochures of the
ULIPs it is noted that the said products are combination of investment and insurance.
The investor chooses between the options and decides as to how much be allocated
toward buying insurance and how much be allocated towards investment. The ULIPs
have a component of investment product and carry with themselves securities market
risk which is borne by the investors. I find that the ULIPs launched/offered by the
said entities are not purely in the category of “contracts of insurance” but have
components of investment products.
9
18. It is also contended that the contracts of insurance are exempt from the purview of a
collective investment scheme under section 11AA (3) of the SEBI Act. Here, it is
necessary to clearly understand the nature of collective investment schemes as
referred to in the section 11AA of SEBI Act. Collective investment schemes have
characteristics defined in Section 11AA (2); viz. pooled investments, investors not
participating in day to day control of investments etc. However, in terms of Section
11AA (3), collective investment schemes exclude all types of schemes/arrangements
which have financial bearing. viz. deposits taken by non-banking financial
companies, contracts of insurance, pension schemes and also mutual funds. Thus the
argument that Section 11AA (3) exempts insurance contracts from the purview of
collective investment schemes does not in any way exempt ULIPs which are a
combination of insurance and investment from Mutual Fund Regulations.
19. The entities have contended that ULIPs are an insurance contract falling within the
ambit of life insurance business and have quoted Section 2(11) of Insurance Act in
this regard. It has been established in the preceding paragraphs that ULIPs are a
combination of insurance and investment. Therefore, in my opinion, they must be
regulated under relevant/applicable Acts and Regulations. The investment component
should be registered with and regulated by SEBI.
20. It has been contended that ULIPs are a life insurance product and life insurance
products are not covered under Securities Contracts (Regulations) Act, 1956. Units of
ULIPS have the characteristics of units of mutual funds. Units of mutual funds are
“securities” as defined under Section 2 (h) of Securities Contracts (Regulations) Act,
1956. Merely because they are named as units of ULIPs, such units cannot be ousted
from the ambit of definition of “securities”.
21. The entities have also contended that units issued under ULIPs are not freely
transferable or have transferability for limited purpose, therefore, they are not units of
mutual funds. I find that not all the units of mutual funds are transferable, e.g., in the
case of open ended schemes of mutual fund the investor subscribes to and redeems
10
from the mutual fund directly. The units of an open ended mutual fund scheme are,
therefore, not transferable. Further, not in all cases are the units of mutual fund
schemes issued physically. I note that it is common among mutual funds to issue
statements of accounts. Therefore, the contentions in these regards are misconceived.
22. I find that the attributes of ULIPs launched/offered by the aforesaid entities have
components of mutual fund schemes. As discussed above, in spirit and substance, the
ULIPs have characteristics of mutual fund schemes and the arguments forwarded by
the entities have no merit. It is, therefore, necessary from the point of view of
protecting the interest of investors that such products should be offered/launched after
obtaining requisite certificate of registration from SEBI under the SEBI Act.
23. The entities have contended that their policies were launched after following
appropriate procedures and obtaining requisite permission from IRDA, which is the
regulator in case of life insurance products. The approval/registration from one
regulatory authority does not exempt the entity from complying with other applicable
laws administered by relevant regulators.
24. In view of the above, I conclude that ULIPs offered by the said entities are a
combination of investment and insurance and, therefore, the investment components
are in the nature of mutual funds which can only be offered/launched after obtaining
registration from SEBI under section 12(1B) of the SEBI Act.
25. However, the said entities have not obtained any certificate of registration from SEBI
though the ULIPs launched by them had an investment component in the nature of
mutual funds, as mandated by section 12(1B) of the SEBI Act. It is, therefore,
necessary to restrain the entities mentioned in para 1 of this order from raising further
monies/subscription, new and/or additional, from the investors for any product
(including ULIPs) having an investment component in the nature of mutual funds till
they obtain registration from SEBI.
11
26. Accordingly, in exercise of the powers conferred upon me by virtue of section 19 of
the SEBI Act read with sections 11, 11B and 12(1B) thereof, I hereby direct the
entities mentioned in para 1 of this order not to issue any offer document,
advertisement, brochure soliciting money from investors or raise money from
investors by way of new and/or additional subscription for any product (including
ULIPs) having an investment component in the nature of mutual funds, till they
obtain the requisite certificate of registration from SEBI. This order is without
prejudice to any action that might be taken by SEBI in respect of offer documents or
advertisements issued by these entities for products (including ULIPs) having an
investment component in the nature of mutual funds launched so far.
27. This order will not affect soliciting money/subscription from public with respect to
any pure contract of insurance or the insurance component of a combination product.
28. This order shall come into force with immediate effect.
DATE: April 9, 2010 PRASHANT SARAN
PLACE: MUMBAI WHOLE TIME MEMBER
SECURITIES AND EXCHANGE BOARD OF INDIA

Thursday, April 8, 2010

Money managers hardsell tailor-made plans to HNIs



Source:FC: Prashant Mukherjee Apr 07 2010 , New Delhi

Structured notes are capital protection products with varied options
Structured notes are emerging as a new investment opportunity with wealth managers wooing high
net worth individuals (HNIs), including non-resident Indian (NRIs), to invest in these products with the lure of higher capital guaranteed returns.

Structured notes are financial products that appear to be fixed income instruments, but contain embedded options specific to the investor. These options may be 'plain vanilla' or they may be highly leveraged exotic options. Each instrument is unique. Some products offer capital protection, therefore one doesn't lose their original investment even if the value falls.

“These products are complex in nature and a very limited number of clients understand such products. But we have seen big volumes in these types of products and going forward, once the debt market develops, we may see momentum picking up in these as well,” said Anil Chopra, chief executive officer, Bajaj Capital.

Several wealth management firms and foreign banks are devising alternative investment options such as structured products with a capital guarantee, exchange-traded notes (ETNs) for HNIs and NRI clients at a time when returns from investments in equities have turnedvolatile.

Even the issuers are not exposed to much risk in issuing these instruments. Some of the schemes that are offered by companies are JP Morgan 10 years callable constant maturity swaps (CMS), Barclays hybrid linked notes and deposits, among others.

However, structured notes were not instruments such as collateralised debt obligations and structured investment vehicles that got a beating during the global credit crunch and subprime mess. Structured notes are financial instruments that combine derivatives with equity or fixed income, resulting in customised risk and return profiles.

Now how does it work and what benefit does an investor get? Suppose you invest Rs 100 in a five-year CMS callable structured note issued by X company that carries a coupon rate of 7 per cent per year for a five years. Now, say the issuer gives you a two times leverage on your investment, which means you invest Rs 100 and the company will invest Rs 200, hence the total amount invested will be Rs 300. Now ideally, you should have received only Rs 7 per year because you invested only Rs 100, but because of the leverage you tend to receive Rs 21 per year (Rs 300 X 7 per cent).

CMS is the benchmark exchange rate. The Libor rate more than one year is known as CMS.

The customer can maximise returns by taking a leverage option from the bank. The coupon will be paid out quarterly for the number of days the five-year CMS stays within the range of 0 to 7 per cent. The extra amount of leverage will not come free of cost. The bank charges 1 per cent plus one-month Libor per year because the interest on the leverage amount that is deducted on a monthly basis from his account.

“Structured notes may also be used by investors to expose their portfolios to asset classes or markets in which they cannot directly invest due to investment mandates and regulatory restrictions.

Due to the fact that the note looks, and smells like a bond, with a credit exposure that makes it appear a solid credit, many investors utilise them to get involved with asset classes and receive higher returns with guaranteed capital,” a senior executive of Royal Bank of Scotland, Dubai told Financial Chronicle on the condition of anonymity.
=================

Wednesday, April 7, 2010

Mittal predicts 21% jump in steel prices




 Source:Moneylife ,April 02, 2010 03:02 PM
ArcelorMittal’s CEO forecasts a drastic increase in prices for benchmark hot-rolled coil

Lakshmi Mittal, chief executive officer of ArcelorMittal, the world's biggest steelmaker, has stoked a row over how global prices are set by telling consumers that raw material costs may push steel rates up by 21%.
"The cost of producing steel is going to go up and will be passed on to customers," Mr Mittal said in an interview, reports PTI.

Benchmark European hot-rolled coil prices will rise by $150 a metric tonne in the second quarter, he said. Steelmakers are passing on costs after Vale SA, the largest iron-ore producer, scrapped a four-decade system of annual price-setting and boosted prices for Japanese steelmakers as much as 90%.
Carmakers, the biggest users of steel, are crying foul.

The European Automobile Manufacturers' Association, which represents companies, including Volkswagen AG, PSA Peugeot Citroen and Fiat SpA, said that members want EU regulators to “tackle distortive developments” caused by the changes from mining companies.

“The necessity to increase prices is generating the ire of customers and a bitter battle is raging,” said Christian Georges, an analyst at Olivetree Securities who has tracked industry and resources for 15 years.
Mr Mittal's forecast for benchmark hot-rolled coil would mark a 21% jump from levels now of about $700 a tonne, based on Metal Bulletin data. The coiled steel is used by firms from Toyota Motor Corp, the world’s biggest carmaker, to Royal Philips Electronics NV, the largest lighting company.

Eurofer, a group representing steelmakers in Europe, accused the biggest iron ore suppliers of “illicit coordination of prices” and said it had notified the regulatory arm of the European Commission about possible anti-competitive practices. It said that a shift to shorter contracts for iron ore at higher rates may boost costs for their customers by as much as a third.

“Steel producers will have to pass these rises on to the consumers,” Eurofer director-general Gordon Moffat said in a phone interview. “It's going to create a great deal more volatility in prices.”

SBI chairman wants a reply to all email complaints within 48 hours


Source :Money life:April 05, 2010 12:50 PM

The new set of instructions from the bank authorities will lead to a big improvement in the way SBI handles its customers..

State Bank of India's (SBI) chairman OP Bhatt is seeking fast and prompt action— 

at least a reply—to email complaints filed by the Bank’s customers. 

According to an email reply (copied to Moneylife), a deputy general manager (DGM) of SBI has said: “Please note that our Chairman desires that all the email complaints, forwarded from the Corporate Centre have to be replied to the Department within 48 hrs.”

In the past, when Moneylife has forwarded complaints to the SBI chairman's office, we were pleased to receive an immediate reply from the chairman's secretariat to the effect that the complaint would be looked into.

However, there has been complete silence thereafter. These complaints simply went into limbo and nothing was heard from SBI again. Hopefully, these new set of instructions from the top will lead to a big improvement in the way the bank treats its customers.

The DGM was replying to a complaint filed by Moneylife's Veeresh Malik regarding the garbage created by SBI's Defence Colony branch in New Delhi. Earlier, the branch manager told Mr Malik that the Bank only maintains the area in front of the branch and had given a contract to collect the waste from the bank on a daily basis.

Mr Malik replied saying that there is no difference between the front and side of the branch since customers have to walk through the side area to reach the front area. Also, the main signage for the bank branch overlooks the evolved garbage dump, he added.

The branch manager had also said, “We have requested the RWA, Defence Colony to make necessary arrangements so that this area will be well maintained and clean."

Mr Malik again wrote to the Bank authorities. He said, "SBI Defence Colony Branch is located within the DDA Moolchand Shopping Complex.

To write to the Defence Colony RWA is like asking the neighbours to clean (up the mess due to) the result of your lack of attention to hygiene.

The generator is on public land, with the exhaust pointing straight towards our home. Handing over garbage collection to a sub-contractor does not eliminate the responsibility of the SBI Defence Colony Branch.

These issues are not addressed. Instead, an attempt to pass the buck seems to have been made, by stating that 'a letter has been written to the RWA'."

To this, a reply came from the DGM asking the SBI officials to reply in detail and instruct the branch manager to initiate immediate measures to rectify the position.

SEBI cuts time between issue closure and listing to 12 days


Source: Moneylife:April 06, 2010 07:39 PM


Market regulator Securities and Exchange Board of India (SEBI) has said that it proposes to reduce the time between public issue closure and listing to 12 days from the existing (up to) 22 days. This will be applicable to public issues opening on or after 1 May 2010, SEBI said in a release.

The market regulator said that the new process would require syndicate members to capture all data relevant for the purposes of finalising the basis of allotment while uploading bid data in the electronic bidding system of the stock exchanges. To ensure that the data so captured is accurate, syndicate members would be permitted an additional day to modify some of the data fields entered by them in the electronic bidding system, it said.
The registrar to the issue is required to validate the bids and finalise the basis of allotment only on the basis of the final electronic bid file provided by the stock exchanges, SEBI said.

The market regulator said that the lead managers and their agents would be responsible for the accuracy of data entry and for resolving investor grievances. Further, the application supported by blocked amount (ASBA) process would also undergo suitable modification to make it consistent with these timelines, SEBI added.